App Support

How can we help?

Support for FishCare AI accounts, aquarium records, care reminders and Plus subscriptions.

Contact us

Email dev@evetrend.com. Include the app version, iPhone model, iOS version and a short description of the issue. Please do not send passwords or full payment details.

Account and sign-in

Use the same email or Apple/Google account you originally selected. If an email-password sign-in fails, use “Forgot password” from the sign-in screen.

Subscriptions

Apple processes subscriptions. To restore an existing purchase, open FishCare Plus and choose “Restore Purchases.” To manage or cancel a subscription, open iOS Settings, tap your Apple ID, then Subscriptions.

Notifications

FishCare AI uses local iOS notifications for care reminders. Change permission in iOS Settings → Notifications → FishCare AI and edit schedules inside the app.

Safety

FishCare AI provides supportive aquarium guidance, not veterinary diagnosis. For severe symptoms, rapid deterioration, chemical exposure or mass fish distress, contact an aquatic veterinarian or qualified local aquarium professional.