App Support
How can we help?
Support for FishCare AI accounts, aquarium records, care reminders and Plus subscriptions.
Contact us
Email dev@evetrend.com. Include the app version, device model, operating system version and a short description of the issue. Please do not send passwords or full payment details.
Account and sign-in
Use the same email or Apple/Google account you originally selected. If an email-password sign-in fails, use “Forgot password” from the sign-in screen.
Subscriptions
Apple App Store or Google Play processes subscriptions, depending on your device. To restore an existing purchase, open FishCare Plus and choose “Restore Purchases.” To manage or cancel it, use the subscription settings in your Apple or Google account.
Notifications
FishCare AI uses local notifications for care reminders. Change notification permission in your device settings and edit schedules inside the app.
Safety
FishCare AI provides supportive aquarium guidance, not veterinary diagnosis. For severe symptoms, rapid deterioration, chemical exposure or mass fish distress, contact an aquatic veterinarian or qualified local aquarium professional.
Delete your account
See account deletion instructions for the in-app option and a way to request deletion if you cannot access the app.
Support FishCare AI
The guides, species profiles and tools on fishcareai.com are free. If FishCare AI helped you, a coffee helps fund new species research, free tools and hosting.